Existing New U. Xpax reload specific Terms and Conditions The reload for Xpax shall be subject to and shall be read together with the general terms and conditions and below specific terms and condition herein. Reload and Validity Period Based on your reload denomination and upon every successful reload of RM5 and above, the validity period for the reload shall correspond with your reload amount.
The date of credit validity will be effective upon the date of your reload. For the avoidance of doubt, policies, procedures and user guide in the Starter Kit shall also constitute the Terms and Conditions. Period of Agreement This Agreement shall take effect from the Activation date of the Service and shall continue to be in force until terminated in accordance with these Terms and Conditions.
You agree to lodge a police report whenever instructed by Celcom and to give Celcom a certified copy of such report; and indemnify and shall keep indemnified Celcom from any loss, damage, liability or expense, arising from any claims for libel, invasion of privacy, infringement of copyright, patent, breach of confidence or privilege or breach of any law or regulation whatsoever arising from the Content transmitted, received or stored via the Service or part thereof and for all other claims arising out of any act or omission of your or any unauthorised use or exploitation of the Services or part thereof.
Your continued use of the Service after the effective date of any variation, addition or amendments to these Terms and Conditions shall constitute your unconditional acceptance of such variations, additions or amendment. Unless otherwise notified by you, you agree that Celcom may send you notifications relating to promotional and marketing activities from time to time.
You are advised to read our Privacy Notice to understand your rights with regards to your Personal Information. Celcom disclaims all liability and makes no express or implied representation or warranties of any kind in relation to the Service including but not limited to: availability, accessibility, timeliness and uninterrupted use of the Service; and sequence, accuracy, completeness, timeliness or the security of any data, Content or information provided to you as part of the Service.
Notwithstanding Clause 6. Celcom does not filter or edit the Content. You acknowledge that Celcom is under no obligation to censor the Content or information provided even if it is co-branded or promoted by Celcom. By using the VAS, you acquire no rights or interests to the Content and you agree not to distribute the Content to third parties. Risk passes to you immediately upon the execution of this Agreement. Replacement of a SIM card is subject to such payments as may be prescribed by Celcom.
Governing Law The Agreement shall be governed and construed in accordance with the laws of Malaysia and parties agree to submit to the exclusive jurisdiction of Malaysian courts. Subject to Clause Celcom may assign or novate all or part of the Agreement to any third party by notice to you without your prior consent. Celcom will endeavour to resume the Service as soon as reasonably possible if suspension or disconnection occurs for the reasons set out in Clause You shall be liable for all applicable charges during the period of interruption, suspension or loss of the Services or part thereof from any cause whatsoever.
Miscellaneous No rule of construction or interpretation shall apply to prejudice the interest of the party preparing the Agreement. In the event of a conflict or inconsistency between the Registration Form, the Terms and Conditions and the Addendums, such inconsistency shall be resolved by giving precedence in the following order: Addendums, the Terms and Conditions and the Registration Form.
The Agreement constitutes the entire agreement between the parties concerning the subject matter herein and supersedes all previous agreements, understanding, proposals, representations and warranties relating to that subject matter.
Those clauses which by their nature would survive the termination of the Agreement shall so survive. Time wherever referred to in this Agreement shall be of the essence.
The Agreement shall be binding on and shall inure for the benefit of each party's permitted assigns, successors in title, personal representatives, executors and administrators. Celcom will process your application for MNP within:- one 1 day for individual account; and five 5 days for corporate account, subject to the approval of the Donor Network Operator.
The mobile number that you request for MNP i must be within the range of mobile numbers as approved by Malaysian Communication and Multimedia Communication SKMM from time to time, subject however to the existing geographic numbering requirements; and ii is subject to the approval of the Donor Network Operator. You shall ensure that the identification of the NRIC or business registration number provided is valid and is not blacklisted from any defaulter database.
You shall be responsible to fully settle all outstanding bills from the Donor Network Operator prior to your request for MNP, failing which your request for MNP may be interrupted.
For individual account, if you are the principal account holder for any supplementary lines, you are only allowed to port in if all supplementary lines under your account are porting in to Celcom.
If you are an existing postpaid user from a Donor Network Operator, you shall ensure that the usage of your existing service does not exceed the credit limit set by your Donor Network Operator. In this instance, you may only proceed with your request for MNP if you terminate the contract with the Donor Network Operator and the cost of such termination shall be borne by you.
You shall be solely responsible for all charges incurred by you, including but not limited to any and all outstanding payments and termination fee due and imposed to you by the Donor Network Operator.
Service may be interrupted in the event there is non-payment of any outstanding charges owing by you to the Donor Network Operator. The temporary number will be recycled into the pool of Celcom numbers and made available for anothernew user after it expires.
After 5 days, the temporary number will be terminated and no extension or reload is allowed. All unutilised balance will be forfeited. No, the call or data will be disconnected as you will continue using the SIM Card with your existing ported in number.
Yes, you can. The system will notify your existing number and advise to change to Celcom new SIM card to begin using your new Celcom services. Skip to main content. Personal Business. My Account. How can I switch to Celcom? Please choose an option that is most convenient to you: Submit online via Celcom Online Store Visit one of our Blue Cube outlets: Please bring along your MyKad or Passport for registration To facilitate the port-in process, please ensure that the following applies.
How do I know my current port-in status? You can track the port-in process online at Celcom Online Store You will also receive an SMS via your temporary number when the port-in process is completed. If you are not using the temporary number, you will be notified through your existing number. How long will it take to receive my Celcom SIM card? Will the credit balance be refunded? For Prepaid users, your credit balance will be forfeited once the port-in is successful.
Is there any port-in fee? Can I cancel my port in request? What are Celcom services that I can use with the temporary number? Is the temporary number a one-time service offering?
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